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***Note:  All live plant material shipments to California and Oregon require a phytosanitary certificate inspection which require a fee of $35.00 which will be added to your order.

DELIVERY AND SHIPPING
We ship via United Parcel Service (UPS), Federal Express, common carrier, or deliver in our own trucks. Truck delivery is arranged on an individual basis. (NOTE: UPS deliveries can not be made to a Post Office Box. All UPS deliveries must have a street address). All shipping is accomplished at the expense of the buyer. All plant material becomes the property of the buyer once shipped. If your order is delayed, damaged, or lost please notify the shipping company and Wicklein’s Water Gardens at once. FOR COMMON CARRIER DELIVERIES ALL DAMAGE MUST BE NOTED ON THE BILL OF LADING OR CLAIMS WILL NOT BE HONORED BY THE CARRIER. OPEN ALL BOXES TO ASCERTAIN ANY CONCEALED DAMAGE BEFORE THE DRIVER DEPARTS. We will assist in any way possible with your claim. All pickup orders not picked up within 10 days will be charged a 20% late fee, unless other arrangements have been made.

***Note:  All live plant material shipments to California and Oregon require a phytosanitary certificate inspection which require a fee of $35.00 which will be added to your order.

ORDER PROCESSING

All orders are processed in the order received. We do our best to meet requested dates. Growing conditions, weather, and transportation prohibit guaranteeing shipping and arrival dates. Plant availability may be subject to crop failures, shortages, and other matters beyond our control. Substitutions will not be made without your approval. If substitutions are allowed, please indicate. All substituted plant material will be of equal or greater value.

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